Cancellation & Refund Policy
Cancellation Policy
Overview
This Cancellation Policy sets out the terms and conditions governing the cancellation of service requests or transactions initiated on the Polemarch platform. Polemarch facilitates access to pre-IPO and unlisted share opportunities and does not act as an issuer of securities.
Last Updated: 15th january 2026
Polemarch is committed to maintaining transparency and clarity in all user transactions. This Cancellation Policy explains the terms and conditions under which users may request cancellation of services, transactions, or investment-related requests initiated through the Polemarch platform.
Polemarch operates as a brand of Mithtech Innovative Solutions Private Limited.
1. Scope of This Policy
This policy applies to:
Investment-related requests submitted through the Polemarch platform
Service requests, consultations, or onboarding processes
Any paid or unpaid engagement initiated digitally or offline through Polemarch
This policy does not override or replace any statutory rights available under applicable Indian laws.
2. Cancellation of Investment Request
Requests to cancel an investment must be submitted before execution of the transaction.
Once an investment order has been processed, confirmed, or executed, cancellation may not be possible.
Polemarch does not guarantee cancellation after execution, as unlisted share transactions are subject to counterparty availability, settlement cycles, and regulatory constraints.
3. How to Request a Cancellation
To request a cancellation, users must:
Submit a written request via the registered email address, or
Contact Polemarch through the official support channels listed on the website
The request must clearly mention:
Registered user details
Transaction or service reference number
Reason for cancellation (optional but recommended)
4. Refund Eligibility (If Applicable)
Refunds, where applicable, will be processed only after successful cancellation confirmation.
Any third-party charges, taxes, or processing fees already incurred may be deducted.
Polemarch is not responsible for delays caused by banks, payment gateways, or third-party service providers.
Refund timelines, if applicable, will be communicated separately.
5. Non-Cancellable Scenarios
Cancellation requests may be declined in the following cases:
The transaction has already been executed or settled
Regulatory or compliance obligations restrict reversal
The request violates SEBI guidelines or applicable laws
Services have already been fully or partially rendered
6. Polemarch’s Discretion
Polemarch reserves the right to:
Approve or reject cancellation requests on a case-by-case basis
Modify this Cancellation Policy at any time without prior notice
Take necessary action to comply with regulatory or legal requirements
7. Policy Updates
This Cancellation Policy may be updated periodically. Users are encouraged to review this page regularly to stay informed about any changes.
Continued use of the Polemarch platform constitutes acceptance of the updated policy.
8. Contact Information
For cancellation-related queries or assistance, please contact:
Email: support@polemarch.in
Business Name: Mithtech Innovative Solutions Private Limited
Brand: Polemarch
Frequently Asked Questions
Can I cancel a request placed on the Polemarch platform?
Cancellation may be permitted only if the request has not yet been processed or executed. Once a transaction, service request, or verification process has commenced, cancellation may not be possible.
Are all transactions eligible for cancellation?
Will I receive a refund if I cancel my request?
How long does it take to process a cancellation or refund?
How can I submit a cancellation request?
Polemarch reserves the right to modify or update this Cancellation Policy at any time in accordance with regulatory requirements and business practices.
Cancellation and Refund Policy for Transactions on Polemarch
At Polemarch (www.polemarch.in), we value transparency and customer satisfaction. However, due to the nature of transactaions involving unlisted and pre-IPO securities, cancellation and refund policies must follow regulatory, contractual, and operational protocols. By transacting on our Platform, users agree to the following terms regarding cancellation and refund.
1. Cancellation Policy
Transactions once confirmed on the Platform are generally non-cancellable, as they initiate processes involving third parties such as depository participants, escrow trustees, and counterparty actions (i.e., the seller or buyer).
Cancellation requests may be considered only if raised immediately after order placement and before execution has commenced (e.g., before share transfer instructions are submitted or funds are deposited into escrow).
All cancellation requests must be made in writing via email to support@polemarch.in or through the Platform’s support interface. The decision to allow or deny cancellation will depend on:
Stage of execution,
Contractual commitments made with the counterparty,
Confirmation from the Trustee or escrow agent,
Regulatory constraints.
2. Non-Cancellable Scenarios
Polemarch reserves the right to deny cancellation in any of the following situations:
If the transfer of shares has already been initiated or completed (either via DIS, e-DIS, CDSL Easiest, or NSDL Speed-E).
If funds have already been deposited into escrow or released to the Seller.
If regulatory filings, contracts, or share ownership records have been executed or recorded.
If the Seller or Buyer has materially relied upon the confirmation to fulfill compliance, taxation, or other statutory obligations.
3. Deficiencies or Transaction Errors
In rare instances where a transaction is impacted due to:
Incorrect share delivery,
Seller’s inability to transfer agreed-upon securities,
Errors in buyer demat details or payment issues,
such issues must be reported within 48 hours of the transaction initiation by writing to support@polemarch.in with all supporting evidence.
Polemarch will investigate in coordination with the Trustee, relevant depository participants, and parties involved. Refund or reversal of the transaction will be carried out only if the complaint is validated and not attributable to the requesting Party’s own fault or negligence.
4. Refund Policy
If a cancellation or refund is approved:
The refund amount, if applicable, will be transferred back to the originating bank account of the Buyer after deducting any processing fees, Platform service charges, or applicable statutory levies.
Refunds may take 3 to 7 business days to reflect in the end customer’s account, depending on the banking system and Trustee’s release protocols.
5. No Refund Scenarios
No refund shall be applicable in cases where:
The transaction was executed successfully as per the agreed terms,
The Buyer or Seller has failed to fulfill their obligation under the transaction,
The loss is due to market fluctuation, pricing volatility, or delays caused by incomplete KYC/compliance,
The Platform acted in good faith based on user instructions and system triggers.
6. Manufacturer Warranties and Company-Level Issues
Polemarch merely facilitates transactions and does not guarantee future liquidity, profitability, or listing of the unlisted/pre-IPO securities. Any corporate-level disputes, governance issues, or shareholder rights must be addressed directly with the issuing company or their registrar/share transfer agents.
7. Final Authority
All decisions related to cancellation and refund requests shall be final and binding as per the discretion of Polemarch, in consultation with the Trustee and based on the applicable SEBI and depository regulations.
Need Help?
For any clarification or to initiate a request, please contact:
📧 Email: support@polemarch.in
📞 Phone: 90087 70738
🌐 Website: www.polemarch.in
