Investor Charter

Polemarch, operated by Mithtech Innovative Solutions Pvt Ltd, is committed to safeguarding investor interests, promoting fair dealing, and ensuring transparent operations. This Investor Charter outlines the rights, responsibilities, and commitments that govern the relationship between Polemarch and its investors.

1. Investor Rights

As an investor on the Polemarch platform, you have the right to:

• Fair and transparent dealing — receive honest, clear, and non-misleading information about all investment opportunities listed on the platform
• Transparent pricing — know all applicable fees, commissions, and charges before committing to a transaction, with no hidden costs
• Data privacy and security — have your personal and financial data protected in accordance with the Digital Personal Data Protection Act, 2023 and applicable privacy laws
• Timely settlement — receive shares or funds within the committed settlement timeline after a transaction is confirmed
• Access to information — receive order confirmations, transaction records, and portfolio statements in a timely manner
• Grievance redressal — lodge complaints and receive timely resolution as per our Grievance Redressal Policy
• Non-discrimination — be treated fairly regardless of the size of your investment
• Informed consent — provide explicit consent before your data is collected, used, or shared

2. Investor Responsibilities

To ensure a safe and efficient investment experience, investors are expected to:

• Provide accurate KYC information — submit truthful, complete, and up-to-date identity, address, PAN, and demat account details
• Conduct independent due diligence — evaluate each investment opportunity on its merits and seek professional advice where needed
• Understand the risks — acknowledge that unlisted securities are high-risk, illiquid, and may result in partial or complete loss of capital
• Keep credentials secure — protect login credentials, OTPs, and passwords; never share them with third parties
• Report suspicious activity — immediately notify Polemarch of any unauthorised access or suspicious transactions
• Read all disclosures — review the Risk Disclaimer, Terms of Use, and Privacy Policy before transacting
• Comply with tax obligations — report and pay all applicable taxes on gains from unlisted-share transactions

3. Platform Commitments

Polemarch commits to the following service standards:

Settlement

• Target settlement cycle of T+2 working days from trade confirmation, subject to seller delivery and depository processing times
• Share transfers executed via CDSL and NSDL depositories for secure custody
• Transparent status tracking for all orders from placement through settlement

Fees and Charges

• All fees, commissions, and applicable taxes will be clearly displayed before you confirm any transaction
• No hidden charges — what you see is what you pay
• Fee schedule available on the platform at all times

Security and Custody

• Shares are held in your personal demat account with CDSL/NSDL — Polemarch does not hold securities on your behalf
• KYC verification powered by Cashfree Secure ID with bank-grade encryption
• All financial transactions processed through RBI-regulated payment gateways

Communication

• Order confirmations and settlement notifications via email and dashboard
• Material changes to terms, policies, or fee structures communicated in advance
• Responsive customer support available via email and phone

4. Dos and Don'ts for Unlisted-Share Investing

5. Investor Education Resources

We encourage all investors to educate themselves about the securities market, their rights, and the risks involved. The following resources are provided by SEBI for investor awareness:

6. Important Disclaimer

7. Grievance Redressal

If you have any complaints or concerns, please refer to our comprehensive Grievance Redressal Policy or contact our Grievance Officer: