Terms of Service

1. Platform Overview

Polemarch is a technology platform operated by Mithtech Innovative Solutions Pvt Ltd (“Company”) that facilitates the discovery, evaluation, and purchase of unlisted and pre-IPO shares in India. The Platform acts as a marketplace intermediary — it connects buyers and sellers of unlisted securities and facilitates share transfers via CDSL and NSDL depositories.

Polemarch is not a stock exchange, broker, or SEBI-registered intermediary. Share transfers are off-market transactions settled directly between counterparties via depository participants. The Platform provides discovery, pricing transparency, KYC facilitation, and escrow-based payment processing.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age and legally competent to contract under the Indian Contract Act, 1872
• Be a resident of India with a valid PAN card
• Have a verified bank account and an active demat account (CDSL or NSDL)
• Complete the KYC verification process through our authorised partner

3. User Obligations

By using the Platform, you agree to:

• Provide accurate, current, and complete information during registration and KYC
• Maintain the security of your account credentials and notify us immediately of any unauthorised access
• Not use the Platform for money laundering, tax evasion, or any unlawful purpose
• Comply with all applicable laws including the Prevention of Money Laundering Act, 2002, and SEBI regulations
• Acknowledge that investment in unlisted securities carries significant risk, including the risk of total loss of capital

4. Pricing and Fees

All prices displayed on the Platform are indicative and subject to market availability. The Platform charges:

• Processing fee: 2% of the investment value
• Low quantity fee: Rs. 250 for orders below Rs. 10,000
• Stamp duty: 0.015% on off-market equity transfers, as per applicable state regulations

All fees are disclosed in the order summary before you confirm a purchase. There are no hidden charges.

5. Settlement and Delivery

The Platform targets T+2 settlement (two working days from payment clearance) for off-market transfers. Settlement depends on:

• Availability of shares from the seller
• Seller's depository participant processing the DIS/e-DIS
• Clearance of payment into the escrow/VBA

Polemarch does not guarantee settlement timelines as they depend on third-party depositories and counterparty actions.

6. Risk Acknowledgment

By placing an order, you acknowledge and accept that:

• Unlisted shares are illiquid — you may not find a buyer when you wish to sell
• Prices can fluctuate significantly, including a decline to zero
• Past performance is not indicative of future results
• The Platform does not provide investment advice; all investment decisions are yours
• There is no regulatory guarantee of returns or principal protection

7. Dispute Resolution

Any disputes arising from the use of the Platform shall be resolved as follows:

• Step 1: File a complaint via our Grievance Redressal process
• Step 2: If unresolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996
• Seat of arbitration: Bengaluru, Karnataka
• Governing law: Laws of India; exclusive jurisdiction of the courts of Bengaluru

8. Limitation of Liability

To the maximum extent permitted by law, Polemarch and Mithtech Innovative Solutions Pvt Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or investment losses.

9. Cancellation & Refund

a. Scope

This policy applies to:

• Investment-related requests submitted through the Polemarch platform
• Service requests, consultations, or onboarding processes
• Any paid or unpaid engagement initiated digitally or offline through Polemarch

This policy does not override or replace any statutory rights available under applicable Indian laws.

2. Cancellation of Investment Request

• Requests to cancel an investment must be submitted before execution of the transaction.
• Once an investment order has been processed, confirmed, or executed, cancellation may not be possible.
• Polemarch does not guarantee cancellation after execution, as unlisted share transactions are subject to counterparty availability, settlement cycles, and regulatory constraints.
• Transactions once confirmed on the Platform are generally non-cancellable, as they initiate processes involving third parties such as depository participants, escrow trustees, and counterparty actions.

3. Non-Cancellable Scenarios

Polemarch reserves the right to deny cancellation in any of the following situations:

• If the transfer of shares has already been initiated or completed (via DIS, e-DIS, CDSL Easiest, or NSDL Speed-E).
• If funds have already been deposited into escrow or released to the Seller.
• If regulatory filings, contracts, or share ownership records have been executed or recorded.
• If the Seller or Buyer has materially relied upon the confirmation to fulfill compliance, taxation, or other statutory obligations.

4. Deficiencies or Transaction Errors

In rare instances where a transaction is impacted due to:

• Incorrect share delivery
• Seller’s inability to transfer agreed-upon securities
• Errors in buyer demat details or payment issues

Such issues must be reported within 48 hours of the transaction initiation by writing to support@polemarch.in with all supporting evidence.

5. Refund Policy

If a cancellation or refund is approved:

• The refund amount, if applicable, will be transferred back to the originating bank account of the Buyer after deducting any processing fees, Platform service charges, or applicable statutory levies.
• Refunds may take 3 to 7 business days to reflect in the end customer’s account, depending on the banking system and Trustee’s release protocols.

10. Intellectual Property

All content on the Platform — including text, graphics, logos, data, software, and the selection and arrangement thereof — is the property of Mithtech Innovative Solutions Pvt Ltd and is protected by Indian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

11. Termination

We reserve the right to suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or fail to comply with KYC requirements. Upon termination, your right to use the Platform ceases immediately. Pending orders will be cancelled and wallet balances returned per the Refund Policy.

12. Amendments

We may amend these Terms at any time by posting the revised version on this page. Continued use of the Platform after an amendment constitutes acceptance of the revised Terms. Material changes will be notified via email to your registered address.

13. Contact Information