Refund Policy

Eligibility

A refund may be granted in the following situations:

• Your order was cancelled in line with our cancellation policy before execution commenced.
• Funds were deposited but the underlying trade could not be executed due to seller cancellation, KYC rejection, or failed settlement.
• A pricing or billing error was made on our side.
• Regulatory or counterparty issues prevented the transaction from completing within the agreed settlement window.

Timelines

Once a refund is approved, funds are returned to your registered bank account within 3 to 7 business days. Processing times depend on the channel:

• IMPS / UPI: typically within 1 business day.
• NEFT / RTGS: 2 to 5 business days.
• Net banking reversals: 3 to 7 business days.

Polemarch is not liable for delays caused by your bank or intermediary payment processors.

How to request a refund

1. Email support@polemarch.in with your order ID and reason.
2. Our team reviews the request within 2 business days and responds with an eligibility decision.
3. If approved, we initiate the refund immediately. You'll receive a reference number you can use to track the transfer with your bank.
4. If declined, we explain why and offer dispute escalation options.

Disputes

If you disagree with a refund decision, you may escalate via the contact channels below. Polemarch follows a documented grievance process with defined response times.

For matters involving SEBI-regulated securities, you also have the right to approach SEBI's SCORES platform (scores.gov.in) or the Investor Grievance Cell of the relevant depository.